***Her approach to "policing" parents coming in the pool with the work clothes on, seems to follow a line too close to approaching only people that she feels superior to based on race. Margaret, but it is overshadowed by the distasteful interaction I had with Rebecca, who has a position of leadership that she does not uphold. My daughter attends a great class with Ms. Positive interactions with all the members of this facility are super important to keeping this place open. Rebecca is a woman who wears a blue, STAFF shirt and works in Aquatics. Rebecca is really bringing this place down. An organization is only as strong as their weakest link and Ms. I live about a mile from the recreation center and it is very convenient, but I will drive 30 minutes to get to a better facility, if needed. Gym memberships are getting cheaper and cheaper and they offer more amenities. Kempsville Rec Center, you have a beautiful facility but the front desk is a customer's first impression and sadly, they aren't doing you any favors. I don't expect hugs and a cup of cocoa but at least at the bare minimum, I expect a front desk to be able to provide basic information that was not made clear on the website. I had a couple of questions about the childcare hours and I was told, "Sometimes they are there and sometimes they aren't." Well what does that mean? Can you elaborate? She seemed so annoyed to be dealing with my 3 questions that I was really put off and it was clear that was all the info I was going to get out of her. I observed this with the people in front of me as well as myself. They act like you are taking up their very important time because they have walkie talkies to talk into and typing to type and they can't be bothered helping the needy folks that walk up to the counter. Then I went back to inquire about a family membership and the front desk ladies are so. She was not aware of the rule and it would have been nice for staff to at least offer her a chair to sit off to the side. Once, using a day pass, my elderly mother in law was asked to leave the swimming pool deck (she was watching my kids swim) because she didn't have on a swimsuit. The facility look so nice.īut every single time we have come in here, we have a poor experience. “That’s OK, we’re not leaving here until they kick us out.”Įric Hodies is a freelancer writer who lives in the Kempsville area of Virginia Beach.I was so excited for the renovation and was looking forward to getting a membership. “But it doesn’t do any good no one will listen to us,” said Rader. For 20 years, they’ve ordered the same breakfast, before sitting down to solve the world’s problems. My dad and Rader are creatures of habit, walking by the kiosks and straight to the person behind the counter. “Look for that in the second half of 2019.” “I’m demolishing that building, and building a new restaurant with an expanded kitchen, additional seating, modernized Playland, and two drive-through lanes,” Fard said. About 70 percent of all purchases are made in the drive-through.įard’s other restaurants will undergo renovations, including Salem Crossing, one of the city’s busiest. The renovation to the Fairfield McDonald’s cost $800,000, and already 60 percent of the walk-in traffic uses the kiosks, according to Fard. McDonald’s offered the Great Neck resident six restaurants in Virginia Beach, which he has grown to 12 locations. “Later, McDonald’s sent me to Ireland and South Africa to help open restaurants.” “From flipping burgers, I was promoted to store manager, then area manager, then operations manager,” Fard said. At the time, the restaurant was the busiest McDonald’s in the world, according to Fard. He began in the kitchen, flipping burgers for McDonald’s in 1982 in Croydon, a London suburb. E-Pilot Evening Edition Home Page Close Menuĭuring the celebration, I chatted with franchise owner Hugh Fard, who told me about his remarkable rise within McDonald’s hierarchy.
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